Policy page
Returns
Return requests are reviewed against product condition, timing, and order details so the handling process stays predictable.
Return workflow
Keep the item, packaging, and order confirmation available when requesting return support.
Items should be unused and in resellable condition unless the issue is caused by transit damage or fulfillment error.
- Order number required
- Unused condition preferred
- Photos may be requested for damage claims
- Refund timing depends on payment settlement
Before sending items back
Return routing should be confirmed before any package is sent back.
This avoids lost packages and keeps the refund or replacement process tied to the right order.